1. Quotes and Pricing

• All quotes are valid for 30 days unless stated otherwise.
• Quotes are based on the information provided at the time of inspection or enquiry.
• If additional work is required (e.g. deeper staining, unexpected repairs, access issues or safety risks), we will inform you and agree revised pricing before continuing.
• Prices include labour and materials unless stated otherwise.

2. Booking and Access Requirements

• You must ensure safe and clear access to all areas where work is to be carried out.
• We require access to water and electricity unless agreed otherwise.
• For driveway and patio cleaning, all vehicles must be moved prior to our arrival.
• Pets and children must be kept away from the working area for safety reasons.

3. Payments

• Payment is due upon completion of the work unless otherwise agreed.
• We accept bank transfer and major payment methods as confirmed on your invoice.
• For larger jobs or multi-day work, a deposit may be required to secure your booking.
• All invoices must be paid within 7 days. Late payments may incur charges as allowed under UK law.

4. Cancellations and Rescheduling

• No fee is charged if you cancel or reschedule 48 hours or more before your booking.
• Cancellations with less than 48 hours’ notice may be subject to a call-out charge depending on the work.
• If weather conditions make the work unsafe (e.g. storm, heavy frost, hazardous roof conditions), we may need to reschedule at no cost to you.

5. Services We Provide

We provide services including but not limited to:

• Driveway & patio cleaning
• Pressure washing & jet washing
• Roof cleaning (non-aggressive low-pressure clean)
• Gutter cleaning & clearance
• Soffit & fascia cleaning
• Commercial exterior cleaning

6. Service-Specific Information & Disclaimers

Driveway, Patio & Pressure Washing

• We take care when using pressure washing equipment, but older or damaged surfaces may loosen or break.
• We cannot be held responsible for pre-existing cracks, loose mortar, or unstable paving.
• Sealing (if requested) is weather-dependent and may require a return visit.

Roof Cleaning & Moss Removal

• We use low-pressure cleaning methods as standard and do not use high-pressure washing on roofs unless specifically agreed in writing beforehand.
• Some discolouration will naturally fade over time as biocides take effect.
• Access requirements will be discussed beforehand. Safety is our priority at all times.

Gutter Cleaning

• We clean gutters using poles or ladders depending on access and safety.
• We are not liable for issues resulting from existing damage such as:
  • rotten fascia boards
  • loose fixings or brackets
  • guttering already detached, sagging or weakened
  • leaks or structural deterioration from long-term water exposure
• If guttering or fascia collapses or breaks due to pre-existing weakness during cleaning, any reattachment or repair work will be offered at an additional charge.
• We cannot clear gutters that are unsafe to access or blocked due to structural issues beyond our control.

7. Before & After Photos

• We may take before/after photos for quality control and proof of work.
• With your permission, some photos may be used for marketing (social media, website).
• We will never publish images that reveal personal data without consent.

8. Liability

• We are insured and take reasonable care during all work.
• We are not liable for damage arising from:
  • Pre-existing wear, cracks, loose mortar or structural weakness
  • Existing deterioration of guttering, fascia boards or soffits (including rot, leaks or loose fixings)
  • Damage caused by unseen defects beneath moss, algae or debris
  • Blocked drains or poor drainage not caused directly by our work
• Where pre-existing damage causes something to fail during cleaning (e.g. guttering coming away), any required repairs will be chargeable as an additional service.
• We are not responsible for delays due to weather, access restrictions or unforeseen circumstances.

9. Your Responsibilities

• Provide accurate information about the property.
• Ensure clear access to the working area.
• Keep children and pets away from hazards.
• Inform us of known issues (loose stones, weak mortar, fragile roof areas, etc.).

10. Complaints & Issues

• If you have any concerns, please contact us within 48 hours of the work being completed.
• We will always aim to resolve issues promptly and professionally.

11. Contact Us

For questions about these Terms & Conditions:
JCX Services
Email: info@jcxservices.co.uk